Image source: Snapchat

A largely popular petition called on Snapchat to scrap the recent redesign of their app. Now, the company states that they’ve heard the (horribly negative) feedback loud and clear, and admits that the “new Snapchat has felt uncomfortable for many.” The petition garnered more than 1.2 million signatures in total.

The staggering number of signatures prompted Snapchat to respond to angry users, only to say “too bad.” Snap attempts to reassure its clientele that the app will be more customizable in the future by including tabs for the Friends and Discover sections.

To the dismay of many, Snapchat seems to stand by their redesign, and it doesn’t look like the new interface is going anywhere anytime soon.

Read the full statement from Snapchat below:

We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many.

By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it.

Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.

This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what’s ahead.